Dealing with positive and negative social comments

Dealing with positive and negative social comments

Social media has the benefit of being available 24/7 and that means your business is now 24/7. Whether you like it or not, feedback and share comments can occur at ALL hours of the day. This problem is amplified if your business/product has a social media account on Facebook, Twitter, YouTube and Pinterest etc. In that case, your business is exposed to an entire planet of opinion. Having a comments section can provide a number of benefits, but with it can come potentially a huge headache for a business owner. Believe it or not many businesses have been brought to their knees after a barrage of negative feedback, broken down/shut down as a result of a huge number of negative comments by their consumers.   To help you deal with feedback you may find some guidance from these points: Improve your products and services By taking the time to read your customers' feedback, you’ll better understand what people like and dislike about your organization. Getting positive and happy comments? That’s great, keep it...
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